Identity and Card Ownership Verification Process.
In an effort to protect all of our customers as well as us, our anti-fraud team may request additional confirmations before processing an order. We apologize in advance for any inconvenience this may cause.
Online fraud/scams, credit card theft and unauthorized access to payment accounts are common nowadays due to users’ lack of security sense. The verification process is one effective way to identify and verify the payment is made by the same user. This acts as protection for the user as well as for us. The user is required to provide documents if his payment is flagged by our fraud detection system. Failure to adhere to this requirement will result in Gamers Side rejecting the payment made and a refund will be issued.
You are required to provide documents for verification, including but not limited to when your payment is flagged by our fraud system, your account is suspended, personal particulars are not updated or verified, or our system detected suspicious activity on your account.
We employ advanced fraud detection tools for online payment fraud. Any payment that is flagged by our system, requires a Know-Your-Customer (KYC) verification via identification documents of the user as well as the proof that the user owns the payment method. For instance, if a credit card payment was flagged for review, the user is required to provide an ID/Passport and/or credit card/bank statement for the KYC verification.
Note: Identity verification is done only once.
Gamers Side employs strict rules internally on customers' document handling and safekeeping. All collected personal documents collected from customers will be saved on a local server. This server is only accessible by authorized personnel locally. The document server is not connected to the internet.
Collected documents will be kept for at least 1 month before deletion.
The verification process is usually completed within 1 to 12 hours, although it may take longer in certain cases.